Booking Conditions & Cancellation Policy
Booking Conditions & Cancellation Policy
Courses require a minimum of six participants to run. In the event of a course being cancelled, participants will receive a full refund or have the option of course credit (valid for one year). Events at the Centre do not have a minimum number required to ensure they take place. The Irish Writers Centre aims to contact you a week in advance if a course is cancelled.
Please note that the course or event description is intended as a guide. The facilitator reserves the right to deviate somewhat from the description in order to best accommodate the needs of the participant and the dynamic of the group.
Should a participant need to cancel 3 weeks or more prior to a course or event, they will receive a refund minus the booking fee of 10% or receive credit to be used within 12 months of the date of the initial payment.
Should a participant need to cancel between 3 weeks to 1 week prior to the start of a course or event, they may transfer to another course or event of equal value or receive credit to be used within 12 months of the date of the initial payment.
Cancellation or transfer requests made 1 week prior or less to a course or event will not receive a refund, but may receive credit or the option to transfer to another course if booking numbers for the course from which they are transferring is currently over 6 participants. If the request is made due to illness, in advance of beginning the course, the participant will need to present a doctor's note and will be given the option to transfer to another course or event at a later date.
On the day the course begins or beyond this point, we cannot provide refunds, credit or transfers, nor do we provide partial refunds if participants have missed classes for any reason.
We cannot confirm your place on a course until we have received full payment.
If you have any questions with regards to our terms of booking, please call us on 01 8721302 or email the Centre at firstname.lastname@example.org.
In the event that you are unhappy with any aspect of the course, please contact us immediately at email@example.com. The sooner we receive the complaint, the sooner we can respond to it. Complaints that come to us early will be dealt with on a case by case basis according to individual circumstances.
Complaints made at the end of the course: If the complaint is about the quality of the course, we will assess the complaint on the basis of all the feedback that is given to us by attendees - if the feedback is generally positive, then individual negative feedback will be considered in the context of the course description and whether the brief was more or less adhered to by the facilitator. Unless the facilitator deviated significantly from the course outline, then we will assume the course achieved its aim.
Our print programme and website offer a guide to the level of courses on offer. While we offer guidance, it is the participant’s responsibility to gauge the level or the relevance of the course to their needs, and if in any doubt, to contact us in advance of booking.
Contact Information and Purchasing Data
When you purchase a course, membership or gift voucher(s) through the Irish Writers Centre office or website, your name, address, data, email, and contact number will be stored in our system. We do not share your personal details with any other company without your consent.
We may provide course facilitators with your email address so that they can correspond with you in advance or provide you with materials for the duration of your course. Facilitators are not permitted to use your information for any other purpose unless given permission by you.
We may contact you regarding your experience of the Irish Writers Centre courses and resources. This feedback and information is used to improve our services and is never passed on to other organisations.
Code of Conduct
You are required to conduct yourself in an appropriate manner during all dealings and correspondence with the Irish Writers Centre. If you behave in a manner which, in the opinion of the Irish Writers Centre, is threatening, abusive, offensive or otherwise unacceptable, the Irish Writers Centre will have the right to bar you from the building and refuse future dealings with you. You will remain liable to pay the price for products you have purchased and no refunds will be given. This statements conditions includes but are not limited to the product section of our website for both workshop and class content. Our Code of Conduct applies to everyone using the services at the Centre, including courses, workshops, writing groups, membership, events and room hire.